FAQs

Yes, at Tropical Sky we tailor-make your holiday experience. Nothing is too complicated – we can add domestic and international flights, and book multiple hotels. Whatever you want, we can provide it.

Transfers to your hotel are usually included in the price of the holiday, but we can also arrange alternative transfers or rental cars if that’s what you would like.

We have a great relationship with all of the resorts and hotels that we deal with and we are happy to pass on any requests you may have to them. However, these are just requests and cannot be guaranteed.

Yes, our staff are experts in their area and know the hotels very well. In addition to this we regularly inspect and vet the hotels we offer to ensure that they match our exacting standards for quality.

All-inclusive packages vary depending on the resort that you are staying at. All will include breakfast, lunch, dinner and selected drinks, as well as a variety of activities and entertainments. However, it is not uncommon for premium foods and drinks, and activities including motorised watersports and scuba diving to require a supplement payable locally.

Yes your money is safe with Tropical Sky as we are ATOL protected with the Civil Aviation Authority. When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.

Great news! No we don't charge credit card fees.

Your balance must be paid before the date specified on the travel confirmation which is normally no later than 12 weeks before your departure date.

Yes, you can come and see us in our office by prior appointment, but we are not a Travel Agent or a shop, so most of our clients do everything over the phone.

At Tropical Sky we are really competitive and always strive to offer the very best prices.

All our prices on our website are per person and are based on two people sharing a twin or double bedded room. There will normally be supplements for single travellers.

You can pay by bank transfer, debit or credit card. You can also pay in installments.

Generally hotel rooms will be available for check in between 12pm and 3pm, and are to be vacated between 10am and 12pm, irrespective of your arrival or departure times, unless we have stated otherwise. To guarantee an early check in/late check out prior to departure you are required to pay for a full additional night on arrival/departure. We can of course request early/ late check in, but this is subject to availability and at the hotels discretion.

Your baggage allowance will depend on your airline, class of travel and itinerary. It will be shown on your tickets which you should receive 10 to 14 days before departure or you can visit the airlines websites for up to date information.

Your holiday documentation will be sent to you around 7-10 days before your departure date.

In most cases, your travel documents will include details of your resort representatives. We recommend you contact them first with any requests or issues. If you have flight specific queries, we recommend you contact the airline directly.

Please refer to our booking conditions and contact us as soon as possible if you need to cancel.